Local authorities
Adult social care, housing and environmental health teams.
Referrals
Referrals
We work alongside professionals to support individuals living in homes affected by hoarding, self-neglect and squalor — through practical, person-centred intervention.
Who can refer
Our partners.
Housing associations
Tenancy sustainment, ASB and pre-eviction support.
Social workers
Person-centred intervention aligned with assessment goals.
Occupational therapists
Environmental change that supports daily living.
Safeguarding teams
Risk-managed responses with clear documentation.
Support workers
A trusted partner for complex home environments.
NHS & community services
Mental health, community nursing and outreach teams.
Families & individuals
Direct enquiries are welcomed where appropriate.
Who we support
We work with people living in challenging and complex home environments.
Every situation is different. We meet people where they are — with patience, calm and no judgement.
Hoarding environments
Self-neglect
Domestic squalor
Severe clutter
Complex home environments
Our service
Practical support that transforms difficult home environments into safe, functional spaces.
Decluttering
Working alongside the individual to reduce clutter at a pace that's right for them.
Clearance
Careful, respectful removal of unwanted items with responsible disposal and recycling.
Organisation
Helping create practical, manageable spaces that are easier to live in.
Cleaning
Thorough cleaning to restore safety, hygiene and everyday use of the home.
Ongoing support
Regular visits to make steady progress at a pace that feels manageable for the individual.
Person-centred approach
Every intervention is guided by the individual's needs, choices and pace.
Bed blocking
We create safe homes for tenants to return from hospital.
Our approach
Person-centred approach that prioritises trust and calm engagement.
We focus on creating sustainable change — not simply clearing a property.
Compassion
Dignity
Discretion
Gentleness
Collaboration
Sustainable change
Referral process
A clear, five-step pathway from first contact to ongoing support.
- 1
Referral Received
We receive the referral and review the information provided to understand the individual's needs and circumstances.
- 2
Initial Contact
We make contact with the referrer and/or individual to discuss the situation, answer any questions, and agree the next steps.
- 3
Home Visit & Assessment
We visit the property to assess the home environment, understand the individual's goals, identify risks, and develop a tailored support plan.
- 4
Practical Intervention
We deliver hands-on support through decluttering, clearance, organisation and cleaning, working alongside the individual at their pace using a person-centred approach.
- 5
Ongoing Support
Where required, we provide follow-up visits and work collaboratively with professionals to help maintain progress and support long-term outcomes.
Service area
Based in Hampshire, covering Hampshire, Dorset, West Sussex & Berkshire.
We work across Hampshire, Dorset, West Sussex and Berkshire from our Hampshire base. If you have a case to discuss outside this area, please get in touch — we will let you know straight away whether we can help.
Hampshire · Dorset · West Sussex · Berkshire
Send us the postcode and we will confirm availability.
Frequently asked
Answers for commissioning teams and professionals.
The questions most often asked by housing officers, social workers and safeguarding leads ahead of a referral.
- We acknowledge every referral within 24 hours, with initial visits typically arranged within days. Urgent safeguarding cases are prioritised and we can attend at short notice where risk requires.
Discuss a case in confidence
Not sure if it's a referral? Let's talk it through first.
If you're unsure whether a case is right for us, please get in touch before submitting a referral. We're happy to talk through the situation and advise on next steps.
- Phone07415 387862
- Emailjonny@claritysiteservices.co.uk
- CoverageHampshire, Dorset, West Sussex & Berkshire