We work with the person, not just the property.
Every situation involves a resident, not a job. Engagement and consent shape how progress is made.
About
About Clarity Site Services
Meet the founder.
Jonny Cartwright is the founder of Clarity Site Services.
With five years' specialist experience working across London, Jonny has supported individuals living with hoarding behaviours, self-neglect and complex housing-related challenges. He has worked closely with local authorities, housing associations and multidisciplinary professionals to help people create safer living environments while preserving dignity, independence and trust.
Prior to specialising in hoarding intervention, Jonny worked in support work and mental health settings, developing experience in building therapeutic relationships, supporting vulnerable adults, managing complex situations and working alongside a range of health and social care professionals. This background shaped the compassionate, person-centred approach that remains at the heart of Clarity Site Services today.
Jonny has completed specialist training in Motivational Interviewing for Hoarding and holds a Level 3 Safeguarding qualification. His work is guided by empathy, professionalism and a commitment to achieving lasting outcomes for both tenants and referring organisations.
Empathy and understanding meeting practical intervention.
The practical side of clearance and cleaning is often the easiest part.
The real specialist skill lies in building trust, showing empathy and understanding the individual—working in a way that supports engagement, stability and lasting change.
Values
Our values make us unique.
Transformation over clearance.
The aim is not simply to empty or clean a space, but to support meaningful, sustainable change in how someone lives within it.
Specialist understanding of complexity.
Hoarding, self-neglect, and vulnerable tenancy situations require more than general cleaning or clearance — they require informed, structured intervention.
Calm, consistent, non-judgemental delivery.
Work is carried out in a steady and discreet way, reducing distress and maintaining dignity throughout the process.